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What is your return policy?

I have a very simple returns policy. If you do not like anything you have purchased from me I will buy it back from you. I will do this at the same price you paid for it within 14 calendar days of you taking ownership of your purchase. All I ask is that you pay the postage back to me or arrage to get it back to me in the same condition it was sent in. 

How much do you charge and how long will it take to get my order?

Because it is only me making the products I sell, time can always be a factor. My standard time from deposit to delivery is 28 calendar days. This can increase dramatically during busy times so PLEASE contact me well in advance if you need something made for a specific date. I don't charge for an initial design consultation however if there is to be a prolonged period of consultation I will make you aware of my fee at the time. Prices for individual goods are agreed upon after you are happy with the finished design. i will then ask that a minimum 50% deposit be paid prior to me starting any work.

How do you ship and do you ship internationally?

I primarily use Royal Mail parcel post and recorded delivery in the UK and for overseas. If you would rather use a courier then this can be arranged. I DO charge postage and packaging based on the current Royal Mail prices. These can be viewed on their website here . If you would like to insure any item due to be sent by Royal Mail or Courier then please let me know beforehand. 

What are the payment options?

My prefered method of payment is by bank transfer. if you have internet banking I can provide you with these details in a private message. I also accept Paypal. Unfortunately I no longer accept cheques or cash sent via post as I cannot verify if these have been sent. 

How do you save my data?

I only have access to whatever data you provide me with directly via a private message or through authorised payment methods. The reason I only use Paypal and Bank Transfer is that these are direct methods that do not require me to store any of your information. Paypal and Wix both have secure servers to process card payments. However if you are ever in any doubt to the authenticity of these payment methods then do not  use them. If you sign up for any newsletter facility that I provide, I will not pass your information to any third parties.


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